General Terms and Conditions, as of: 04.01.2018
WebResult.at welcomes you. These General Terms and Conditions (hereinafter referred to as “terms”) govern the execution of paid development, advisory and assistant services offered by WebResult.at. The current offering of services can be viewed on the WebResult.at website. By booking a service, you accept the terms of the applicable terms and conditions and agree to them.
Your contractual partner is: WebResult.at
Address: Blücherplatz 7, 52068 Aachen
info (at) webresult (dot) at
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Right of Withdrawal
You have the right to withdraw from the contract for booking a package with us within 14 days without giving any reason in written form (e.g., letter, email). The withdrawal period begins after receipt of this instruction in written form, but not before the conclusion of the contract and also not before the fulfillment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 EGBGB and not before the fulfillment of our obligations pursuant to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
The withdrawal is to be addressed to:
WebResult.at – Veit Josef Schneider
Blücherplatz 7
52068 Aachen
Consequences of Withdrawal
In the event of an effective withdrawal, both parties are obligated to reimburse the services received in the form of hours and, if applicable, any benefits derived (e.g., interest). If you are unable to return the received services in whole or in part, or if you can only return them in deteriorated condition, you may be required to compensate us accordingly. This may result in you still having to fulfill the contractual payment obligations for the period up to the withdrawal. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you upon sending your withdrawal declaration and for us upon its receipt.
Special Notices
Your right of withdrawal expires prematurely if the contract has been fully fulfilled by both parties at your explicit request before you have exercised your right of withdrawal.
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§ 1 Conclusion of Contract
The contract is concluded by booking a package of hours either via email or directly through the WebResult.at website and receiving a written confirmation from WebResult.at regarding the same. Therefore, the conclusion of the contract is deemed to have occurred only when you have received a written confirmation of the order acceptance from WebResult.at. This also applies to individual orders within ongoing business relationships. WebResult.at reserves the right to reject customer orders without stating reasons.
§ 2 Transfer
The utilization of services provided by WebResult.at is fundamentally personal and non-transferable. Therefore, you may not transfer the rights and obligations from the contract to third parties, either permanently or temporarily, without prior written consent.
§ 3 Prices
The utilization of a WebResult.at service incurs charges. The hourly rate is determined by the requested activity and the size of the booked package of hours.
§ 4 Payments, Invoice, Due Date
The packages of hours are paid in advance via the WebResult.at website using PayPal or by bank transfer. You will receive the invoice by email once a contract has been concluded. A mutually binding contract is only established upon receipt of payment.
Each package of hours has a validity period of 12 months from the date of purchase and must be utilized within this timeframe. After this period, you forfeit your entitlement to services.
§ 5 Time Billing
All WebResult.at assistance services are billed in 15-minute intervals, meaning that each started 15-minute interval is considered and proportionally calculated at the full hourly rate.
§ 6 Data Protection
WebResult.at commits to adhering to and complying with the legal regulations of the Federal Republic of Germany regarding data protection. Personal data is collected, processed, used, and disclosed by WebResult.at only within the scope of fulfilling this contract, as well as for invoicing and collection of fees. Any further data will only be stored with your consent. You have the option to request the destruction of the provided personal data at any time. The deletion of inventory data collected in connection with this contract will be carried out in accordance with legal regulations.
§ 7 Termination, Refund
Termination or refund of a purchased package of hours is not possible. This applies even if the package of hours has not been used. This does not affect the right of withdrawal or the right to terminate exceptionally.
§ 8 Liability
WebResult.at is liable without limitation for damages resulting from the violation of life, body, or health caused by a breach of duty by the provider, a legal representative, or a vicarious agent of the provider, as well as for damages resulting from the absence of a quality guaranteed by the provider or from fraudulent behavior by the provider.
WebResult.at is liable without limitation for damages caused intentionally or by gross negligence by the provider or one of its legal representatives or vicarious agents.
In cases of slight negligence resulting in the breach of material contractual obligations, WebResult.at’s liability is limited to the foreseeable damage typical for the contract, except in cases under § 8.1) or § 8.4). Material contractual obligations are abstractly those obligations whose fulfillment enables the proper execution of a contract and on whose compliance the contracting parties may regularly rely.
Liability under the Product Liability Act remains unaffected.
In all other respects, liability of WebResult.at is excluded.
§ 9 Takeover Clause
After purchasing a package of hours, you will be connected with your project manager. By accepting these terms and conditions, you agree not to engage your assistant without involving WebResult.at for remuneration under any circumstances. The transfer of your assistant into a direct contractual relationship, including employment, is prohibited during our service provision and within 24 months after the completion of the last service provision, unless you have agreed with WebResult.at on reimbursing expenses in the form of a placement fee and paid it. This claim for reimbursement of expenses becomes due and payable immediately upon the conclusion of a contractual relationship. For each case of breach, you agree to pay a contractual penalty of €5,000 (in words: five thousand euros) to the principal.
§ 10 Miscellaneous
If the customer is a business entity within the meaning of § 14 BGB, the exclusive place of jurisdiction is Aachen.
Webresult.at assistants are required not to engage in content interactions with their private social media accounts in response to customer inquiries.
The substantive law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Notices or other communications required or permitted under these terms and conditions are to be sent in writing or by email to the provider at the following address:
WebResult.at – Veit Josef Schneider
Blücherplatz 7, 52068 Aachen
If one or more provisions of these terms and conditions are or become invalid, the validity of the remaining provisions shall not be affected thereby.
The application of the customer’s general terms and conditions is excluded. Deviating, conflicting, or supplementary general terms and conditions of the customer shall only become part of the contract to the extent that the provider has expressly agreed to their validity in writing. This requirement for consent applies in any case, for example, even if the provider accepts the customer’s payments without reservation despite being aware of the customer’s general terms and conditions.